Delivery and returns: check before you pay

A good discount can be cancelled out by delivery fees or a complicated return. Five points to check before confirming an online order.

The five points

• The total price, delivery and taxes included, rather than the price displayed first.
• The stated delivery time: unless agreed otherwise, the seller must deliver within 30 days of the order at the latest.
• The right of withdrawal: 14 days from receipt for most distance purchases, with exceptions (personalised goods, perishables and so on).
• Who pays for the return: if the seller has not said otherwise, it is you, which is why reading the terms before buying matters.
• Who sells and ships: on a marketplace, the terms depend on the seller, not only the site.

Keep the order confirmation and the parcel tracking. In a dispute, they serve as evidence.